Frequently Asked Questions
Is your website safe and how do I know for sure?
This website has been issued an SSL Certificate as evidenced by the https:// in my web address. When you hover your mouse over the Padlock icon in your browsers address window you can click and get the secure connection information. This is no different than any other site such as Amazon, PayPal and other trusted sites use. If you don’t see it, don’t shop there.
SSL stands for Secure Sockets Layer. It is a protocol which creates a secure connection between a client and the server over which to send information. SSL works by using a cryptographic system that uses two keys to encrypt data.
What is an SSL Certificate: SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. Typically, SSL is used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of social media sites.
Who are you located?
Northport, Al. Find out more about me here.
Where is your business located?
The shop for my business is currently located in the basement of my home.
Are your products guaranteed?
All products that are personally made by me have a money back guarantee. If you are not completely satisfied with your purchase, except for damage in shipping caused by circumstances out of my control, you may return it within 30 days, and I will give you a full refund (less shipping and handling). I stand behind all my creations and sincerely want you to love what you bought from me and enjoy it for years to come.
Do you have a privacy policy?
The Privacy Policy is prominently displayed in the footer of this website and can be found here.
What are the terms and conditions of this website?
Terms and Conditions are prominently displayed in the footer of this website and can be found here.
I live in the area and don’t want to pay for shipping. Can I pick my order up?
Yes you can. Simply make your payment for the product or products you have choosen and when you go thru the checkout process enter your address and it will give you a Local Pickup option. Select the option and you will not be charged any shipping. I will be notified of the sale. Then simply fill out the Local Pickup form to tell me how you wish to get your order, and submit. That’s it, NO Shipping!
What payment process do you use?
All payments go thru PayPal. If you have a PayPal account you can sign in to use it during the Checkout process. If you DO NOT have a Paypal account you still go thru the PayPal portal and use your credit card or debit card. It’s very simple; when you come to the PayPal page during checkout, do not worry about signing in, just click the ‘Pay with Debit or Credit Card’ button and enter your information and your done.
Again, YOU DO NOT have to have a PayPal account in order to complete the checkout process.
Can I order a custom order?
Yes you may. All custom orders are accepted and reviewed for consideration. Please submit your request here.
What type wood do you use in your products?
I use all types of wood to create my products. Pine, poplar, barn wood, maple, oak and basswood for the most part.
I really like an item but it’s marked Sold or Out of Stock. Can I put in an order for it anyway?
You can submit a request for a Sold or Out of Stock item here.